Last updated: [Date]
East Coast Snags (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a secure and transparent way. This policy explains how we collect, use, and protect your personal data when you use our website and services, and how we use cookies.
By using our website, you agree to the terms of this Privacy & Cookie Policy.
1. Information We Collect
We may collect the following types of information when you use our website or services:
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Personal details: Name, email address, phone number, postal address, and any other information you provide via our contact forms, booking system, or email.
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Service information: Details related to your property inspection booking.
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Technical data: Your IP address, browser type, device information, and pages visited (via analytics tools).
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Cookies: Small files placed on your device to help the site function and improve your browsing experience.
2. How We Use Your Information
We use your information to:
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Respond to enquiries and provide our snagging inspection services.
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Process bookings and payments.
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Send inspection reports and related updates.
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Improve our website and services.
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Comply with legal obligations.
We do not sell or rent your personal data to third parties.
3. Legal Basis for Processing
We process your personal data based on:
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Contract – to fulfil our service to you.
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Consent – for marketing communications (you can withdraw at any time).
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Legitimate interests – to improve services and manage our business.
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Legal obligations – where required by law.
4. Storing and Protecting Your Data
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Your data is stored securely and only accessed by authorised staff.
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We keep personal data only as long as necessary for the purpose it was collected.
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Once no longer needed, we securely delete or anonymise your data.
5. Your Rights Under GDPR
You have the right to:
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Access your personal data.
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Request corrections to inaccurate data.
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Request deletion of your data (“right to be forgotten”).
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Object to certain types of processing.
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Request data portability.
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Withdraw consent for marketing at any time.
To exercise these rights, email us at info@eastcoastsnags.ie.
6. Cookies
What Are Cookies?
Cookies are small text files stored on your device that help the website function and enhance your experience.
Types of Cookies We Use:
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Essential cookies – Required for the site to work (cannot be disabled).
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Analytics cookies – Help us understand how visitors use our site (e.g., Google Analytics).
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Functionality cookies – Remember your preferences for a better experience.
Managing Cookies
You can control or delete cookies in your browser settings. Non-essential cookies will only be used if you accept them via our cookie banner.
7. Third-Party Services
We may use trusted third-party tools such as Google Analytics to monitor website performance. These providers may collect anonymous usage data through cookies.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.
9. Contact Us
Contact Details:
East Coast Snags
Phone: 087 744 2794
Email: info@eastcoastsnags.ie